Adding Background Information
The information on this dialog can be useful to record certain background information in R•Broker. You can use this information for compliance reporting, or refer to it when developing sales strategies and establishing a client-advisor relationship. Background information can be changed at any time after it has been saved.
To add background information
1. Follow the procedure Viewing Client Information.
2. Select Background from the More... list. The Client Background Information dialog appears.
3. Fill out the fields as described in the Background screen table, then click Update to save.
Client Background screen
Field | Description |
|---|---|
ID Type | Type of driver’s license for the client. |
ID Jurisdiction | Driver’s license jurisdiction for the client. |
ID Number | Driver’s license number for the client. |
Last Contact Date | Enter the date on which the client was last contacted in mm/dd/yyyy format, or click  to open the date pop-up calendar where you can select one. |
Next Contact Date | Enter the date on which the client should be next contacted in mm/dd/yyyy format, or click to open the date pop-up calendar where you can select one. |
Phone Contact Date | Enter the date on which the client was last contacted by phone in mm/dd/yyyy format, or click to open the date pop-up calendar where you can select one. |
Personal Contact Date | Enter the date on which the client last met with an advisor in mm/dd/yyyy format, or click to open the date pop-up calendar where you can select one. |
Anniversary | Enter the client’s wedding anniversary date in mm/dd/yyyy format, or click to open the date pop-up calendar where you can select one. |
Prospect Class | Enter the prospect ranking ID. |
Sales Potential | Enter the sales potential ranking ID. |
Family Decision Maker | Select check box if the client is the family decision maker. |
Smoker | Select check box if the client smokes. |
Receive Literature | Select check box if the client would like to receive marketing literature. |
Approach to Sell | Select check box if you want to offer the client other products. |
Bankrupt | Select check box and enter date if the client has ever declared bankruptcy in mm/dd/yyyy format, or click to open the date pop-up calendar where you can select one. |
Will | Select check box and enter the date on which the will was drawn up in mm/dd/yyyy format, or click to open the date pop-up calendar where you can select one. |
Custodial Parent Name | Enter the custodial parent name. Only appears if one of more of the client’s accounts are RESP. |
Primary Caregiver | Click Find to locate and select. Only appears if one of more of the client’s accounts are RESP. Labelled “Primary caregiver 1(PCG)/Spouse” for RDSP. |
Copy PCG Information | Once the Primary Caregiver 1 has been selected, the check box will be selected by default to copy the Primary Caregiver 1's Name and Client # into the Primary Caregiver 2 fields. If the check box is clear, the Name and Client # for the Primary Caregiver 2 will be Blank. |
Primary caregiver 2 (PCG2) | For RDSP, used to display the last name and first name of the second primary caregiver. |
Last Name, First Name | For RDSP, displays the CIF name selected or copied over for PCG2. If PCG 1/Spouse is entered and the Copy PCG Information check box is not selected, this field will be enabled to enter a First and Last Name, or to click Find to search for one. If a company CIF, the company name is displayed. |
Education Information | Enter relevant education information in this section of the dialog. |
Residence Log | Opens the Residence Log dialog where residency history can be viewed. |