With R•Desktop, you can record client notes to keep track of, for example, a customer service representative action on a complaint, or the status of a particular client request.
Depending on license, either this section or the next section, “Adding Client Notes”, will be available from the More list.
2. Select Notes/Diary from the More... list. The Client Diary and Notes Summary dialog appears.
3. To enter search parameters, do the following:
a) Enter a From and To date range for the search. Optional.
b) Select a Type from the list.
c) Enter an Account Number.
d) Select a Regulator from the list.
e) Select a Status from the list.
f) Click Search. The table displays client diary and notes based on the search criteria specified. If no search criteria is specified (i.e. all search parameters are blank), all client diary and notes existing for the client will be returned. The records will be sorted by Date opened (most recent to oldest), Type (Client, Account, Trade, KYC), Regulator (alphabetical), Account number (ascending), and Status (Open, Closed).
4. If you want to view or edit an existing note, click the View/Edit button.
5. To add a new note, do the following:
a) Click the Add button. The Client Diary and Notes Item Details dialog appears.
b) Select from the following drop-down lists:
• Contact Method
• Inquirer
• Type
• Subject
• Account Number
• Regulator
• Description
c) If you want to print the note, click Print.
d) To save the note, click Save.
Details
When a value is selected from the Description field, the field will be populated with the template text as displayed in R•Broker Administrator for the corresponding subject record in the language preference selected for the operator's session, if provided, otherwise the last saved value.
The operator will be allowed to modify or delete the template text. Modifying or deleting the text will not update the template in R•Broker Administrator. If the template text is deleted, details will still be required and must be entered.